| What kinds of products do you offer? |
We specialize in designing, customization and manufacturing of:
- Headwear (such as baseball caps and visors)
- Clothing Apparel (and textiles) including T-Shirts, Polo Shirts, Jersies, etc.
- Glassware (hand blown and machine molded)
- Luggage & Bags
- Custom Plastic Injection Molded Products & Parts
- Custom Packaging & Point-of-Sale (P.O.S.)
- Sports Items
- Toys
- Gifts & Crafts
NOTE: If you can't find what you're looking for on our website, please feel free to contact us. Using our network of partnerships throughout India and Asia, we will source and fulfill your unique custom product request while saving you valuable time and money. |
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| Can we copy an existing product? |
| Yes, if it is an existing product of yours. However, we cannot copy or reverse engineer any product(s) in which you or your company do not own the patent, patent-pending rights or licensing rights to.
We do not perform patent or trademark searches. We will not knowingly quote any product that would be an infringement of a current patent or trademark if it was made.
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| Where are Stingray Worldwide Imports’ manufacturing facilities located?
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| SWI offers both domestic (U.S) and offshore manufacturing. Our Dallas, TX-based facility specializes in low volume manufacturing, decorating services including silk screening & embroidery, packaging, point-of-sale (P.O.S.) displays, fulfillment, and other value-added services.
Our main manufacturing facilities are located abroad in China (Shanghai, Guangzhou, Qingdao, Xi’an, Taiyaun, Beijing, Shenzhen, Jinan and Ningbo), Thailand, Korea and India.
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| Do you have a catalog of your products?
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| Due to the sheer number of products we offer and the daily addition of new products and styles, it is not feasible to maintain a comprehensive print catalog. However, upon request, we can provide a variety of sample images of items that may be of interest to you. Please feel free to contact us.
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| Can you fill orders for companies outside
the United States? |
| Yes, we currently ship to Canada, Mexico, France and the United Kingdom. In addition, SWI is capable of shipping anywhere worldwide.
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| How long does it take to get a quote?
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| Generally speaking any product listed on this website can be quoted within 1-3 days. Highly specialized products or products requiring engineering and/or technical drawings such as computer aided design (CAD) may require up to 2 weeks.
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| Do you have minimum order quantities?
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Yes, the following minimum order quantities apply:
Headwear orders = 576 units, T-Shirt orders = 5,000 units, Custom Glassware orders = 10,000 units. For Luggage & Bags, Plastic Injection Molding, Custom Packaging, Sports Items orders, Toy orders and Gifts & Crafts orders, please contact us. |
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| Can SWI provide custom packaging?
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| Yes, we offer most every standard type of packaging including bags, boxes as well as Point-of-Sale (POS) displays and vacuum form packaging. In addition, SWI offers hang tag and bar coding services.
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| How does the shipping process work? That is, once I place an order how long will it take before I receive my shipment? |
| Most orders can be produced within 2-4 weeks.
Once your order has been manufactured and inspected it will generally be shipped via cargo ship. Sea freight takes approximately 16-20 days from seaports in China to the port of Los Angeles. Customs clearance and unloading may take up to an additional 5-8 days. Inland freight (I.e. transport from the port to a regional trucking hub via train) requires an additional 2-3 days. Lastly, final delivery to you via the trucking line may require an additional 5-7 days.
In summary, you should anticipate the entire process will require 6-8 weeks.
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| What are the costs involved in importing? |
SWI's "turnkey" service handles every aspect of the importing process so you don't have to. In addition, your order quote will already include all of the importation and documentation fees listed below.
NOTE: Due to the recent volatility of fuel prices all freight quotes are valid for seven (7) days.
- Customs Duty. This is your country's tax on imported products. In the U.S. custom duties range between 1% and 30+%, depending upon the product class.
- Customs broker fees. On average, about $100.00 - $150.00 per shipment.
- Inland freight from the port of entry to your door.
- Document Destination charges (also known as DDC). This is the port of entry's handling charge and it varies from port to port. In general DDC fees run about $30.00 per ton.
- Labor/forklift fee to unload your shipment from the container. On average, about $40.00 per shipment.
- Bond fee. This is required by US Customs to back up payment for the duty tax. Bond fees are set by the dollar value of the shipment. The minimum bond fee is usually around $50.00 and from there the cost increases by some $4.00 per thousand dollars of invoice value.
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| Do I need a customs broker?
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| Stingray Worldwide Imports handles all aspects of the importation process. Consequently, there are no additional middlemen and no hidden fees. |
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